Text Messaging - How to Opt-in Back In

How Contacts Can Opt-in to Your Text Messages:

Members can opt back into receiving text messages from the Member Portal. This functionality is currently only available on the Portal. We will be enhancing the mobile apps to be able to opt back into receiving texts.
 
Members can log into the portal using a browser on their phone. You can direct them to https://bayshorefit.cshape.net/memberLogin.aspx. The login credentials are the same as the ones they use on the app.
Once on the Home Screen, click the tile 'MY ACCOUNT'.
Click the CONTACT INFO link on the far left.
Scroll down to the cell phone field.
There will be a link to OPT IN TEXT MESSAGES. When the link changes to OPT OUT TEXT MESSAGES, they scroll to the bottom of the screen and click UPDATE PROFILE.
 

You need to offer your contacts the choice to opt-out of communications with your business at any time. This message should state how and what words will opt a contact out of communication.

Most every business text messaging platform uses the word “STOP” to opt contacts out. The wording for all opt-out instructions needs to be unambiguous and support normal language and variances like, stop, end, unsubscribe, cancel, quit, “please opt me out”, etc.

Contact Opt-out Best Practices:

• Contacts should be able to opt-out of your messages at any time.
• Opt-out via phone call, email, or text should be available.
• A contact’s opt-out request should generate one final opt-out confirmation message per campaign and notify the contact that they’ve successfully opted-out.
• Don’t send any messages after the opt-out confirmation message.