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VIDEO TUTORIALS Step-by-step video tutorials to help you take full advantage of your ShapeNet Account. Our videos cover many topics, ...
Frequently Asked Questions
Users This section will describe how to setup your different users types and security options
Memberships Describes the options available when creating New/Updating Membership types Purchasing , Adjusting, Upgrading, Freez...
Services This section will describe the options available when creating New/Updating Service types, Purchasing , Freezing and ...
Scheduling This section will describe how to use the scheduling features Station Matrix, Schedule Matrix for One on One training...
Checkins This section will describe the different options for Member checkins, how to process checkins and setting up the chi...
Payment Processing This section will describe the different options for processing payments and how to process payments. Batch processi...
Gamification/Rewards This section will describe how to setup the gamification if you have purchased this feature
Videos This section will describe the options available for Video Content for your facility
Locker Management This section will describe how to add and assign lockers to members.
Expenses This section will describe how to manage expenses for a facility. Setting up and managing payments.
Release Notes This section will describe the enhancements implemented with each release.
Tools This section describes our features under the Tools option in Shape. For example Data Import, System Settings that a...
Member Portal Configuration This area will describe how to configure your member portal for Non-Member's and Member's experience.
Member Portal for Non Members This section will describe the process for non members if enabled.
Member Portal for Members This section answers questions related to navigating the Member Portal.
Mobile App for Members This section describes how to request the mobile app to be setup for your facility and the features that are availabl...
Mobile App for Trainers This section will describe the features available on the trainer app if you have purchased
Trainer Portal This section will describe the features available in the Trainer Portal
Reports This section will describe the reports available for each area in the system.
Quickbooks This section will describe how to setup and export data to quick books.
Documents This section will describe what options are available for signing contract/documents.
Marketing This section will describe Reports, Emails, Text Messagings, SMS templates, Email templates and more
Point of Sale This section will describe managing Point of Sale items and the different options available.
Collections This section will describe how to establish a Collection Account and how to Process Collection Batches.
Multi Facility This section will describe the different options available when using a Multi Facility Configuration.
Assessments This section will describe how to Manage Assessment Types/Groups and Entering Member Assessments.
Sales CRM This section will describe how to use the Sales CRM Feature.
Hardware This section describes Hardware that can be installed at your club.

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