Frequently Asked Questions

General

• Clearing the Browser Cache on a Smart Device
• Search
• Quick Guide – Purchasing Memberships * Purchasing Service Packages * Scheduling Sessions
• Update Business Billing Information
• How do I use the Alert Center in my Shape System?

Emails

• How do I make sure emails aren't filtered as spam?

Check-in

• How do I run check-in activity by alert type?
• Why are my members showing an open balance alert on check-in when they are currently included in a credit card batch?
• How can I customize and download the Member Check-in Summary?

Financials

• How to Add a Tip
• How can I defend myself against chargebacks?
• There are Chargebacks on my banking statement. How do I figure out who the member is?
• Accepting Payments
• Trainer Payroll - Trial Session
• I took a payment but chose the wrong payment type.

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