To create the Admin Group
1. Go to Tools, System Settings, Field Definitions, Admin Groups
2. Choose the drop down to the right of Admin Groups to see a list of existing categories that you can edit, or make active/inactive.
3. Add a new category if needed.
4. Save changes
Then you need to create and assign security templates (if you haven’t already)
See security templates https://shapesupport.zendesk.com/hc/admin/articles/201567069-Security-Templates
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