Adding New Members Brivo Errors Trouble Shooting

When your system is setup to integrate with Brivo-On, Adding new members is causing an error.   You need to check that the card number exists in the Brivo-On Air card bank.

Follow the following steps

• Functions/Users/Brivo Card Bank for prospects/View External Cards
• Enter the number that the new member is to be assigned
• If no results found these cards are missing from the brivo card bank.

Review the KB Article to manage the Brivo Card Bank https://shapesupport.zendesk.com/hc/en-us/articles/115003588343-Brivo-Card-Bank-Management 

If you have multi-facility and are having issues with assigning cards to members.

Go to Tools/facility Info/View Facilities/Query All Active Facilities/Search 

Make sure the Is Primary Facility is set. (This is typically the 00001 location)