How Do I Issue a Credit to a Member's Credit Card

Issue a Credit to a Member's Credit Card

For a Service or Membership 

1. from Actions click Reverse Payment
2. enter the pre-tax amount into the amount field
3. click Continue
4. Choose payment method Credit Card Saved (or Swipe)
5. click Submit
6. Refund will Process

For a POS product

1. Reports, Financials, Financial Transactions
2. Use Custom query options to locate the transaction
3. Click Return
4. Choose payment method Credit Card Saved (or Swipe)
5. click Submit
6. Refund will Process

If it fails...
1. was the card the same as the one used in the purchase
2. if authorize.net client have you filled out the specified paperwork to allow refunds (search KB for auth.net for instructions)
3. neither of the above, process again, but in step 5, click bypass gateway, then click submit - refund will NOT process except within shape.  Login to your gateway  https://secure.modpay.com/admin/totaltransactlogin.cfm or www.auth.net to process a refund.