To review your submitted batches and any failed transactions, go to:
Functions -> EFT -> Batches
1. The Actions column shows two links.
a. Add Fees to Fails - If you add failure fees, you can easily add the amount to charge in bulk to the failed transactions.
b. View - View the transaction details from the View link. Each transaction will have an Approval Code or a Failure reason
2. Batch ID. The Batch ID writes to the Member's History and to the Financial Transactions Report to easily identify the batch a transaction was taken.
3. Category - This is the Category you selected when you created your batch. The Categories are Membership, Service, Counter and Combined
4. Batch Type - This is the Batch Type you selected when you created your batch. The Batch Types are Normal and Rerun. The first time a batch is run is always Normal
5. Payment Method - The Payment Method will either be Credit Card or Bank Draft. It is recommended that you run two batches for each payment method
6. EFT Group - The EFT Group is usually 'None'. The EFT Group is selected when the batch is created
7. Created - The date and time the batch was created
8. Failed Transactions - The number of failed transaction in the batch
9. Settled Transactions - The total number of transactions submitted
10. Total Debits (USD) - The total amount of money submitted for payment in the batch
11. Settled Debits (USD) - The total amount of money settled for payment in the batch
12. Money Lost - The total amount of money that failed in the batch
13. Fail Percent - This is the Decline Rate. If you submit 100 transactions and half of them fail, the decline rate will be 50%. Anything below 10.0 is considered an excellent Decline Rate. **(There will only be a Decline Rate for Credit Card transactions because it is not yet known how many ACH transactions will fail at the time the batch is submitted)
Click on the 'View' link next to the batch you are reviewing
Transaction reasons that you may see in the batch are:
Failed - Decline - The payment failed. Contact the member for new payment information
Failed - Decline: PIC UP - Usually indicates fraud of some sort. The member probably reported the card lost or stolen. Contact the member for new payment information
Failed - Decline: DO NOT TRY AGAIN - The bank has reported a serious issue with the credit card. The card information should be deleted from the member's Billing Info page immediately and not run again. **If you continue to run a credit card with this failure reason, Open Edge may fine you. They will charge that you are knowingly trying to process a card for payment that you know is bad.
Failed - Global Payments Error: INVLD ACCT - This is a fairly innocuous failure reason. It usually indicates the name on the account is different. Contact the member to verify payment information
Failed - Decline: TRY LATER - You can try the payment again later. Something caused the transaction to not be read by the processor fully. The server may have been busy causing it to not process. It may go through later. The transaction could also fail the next time you try it.
Failed - Global Payments Error: TRAN NOT ALLOWED - This failure reason is generally a failed transaction. The bank is not processing the transaction for some reason. It may be a bank that does not participate in EFT or the card is not a valid credit card. It could be a gift card, HSA or EBT card.
Failed - Invalid Expiration Date - This failure reason is a result of an incorrect expiration date entered on the member's billing page. The date may be valid to allow you to enter it to the Billing Info page, but not valid for the card. **Shape will auto correct expired credit cards for most VISA and MC transactions. However, the card must be processed through the Shape system at least once so the processor can learn the card. If a card is auto corrected, the information can be found under your Reports -> Financial -> Auto Correction Credit Cards report.
Failed - Shape.Net - GATEWAY RESPONSE ERROR! - You may see this failure reason if you take more than one transaction for a single member. If the first transaction fails, the second transaction will return a Gateway Response Error. **If you see this error message for any other reason, contact ShapeNet Support at Support@Shapenetsoftware.com.
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