How to update a members address when they are in collections

If a member is in collections status and you need to update their address, you must first remove the member from the collections batch and then send them back to the collections and the address will now update to the new address.

Also see these articles on how to send a member to collections and remove them from collections:

How do I create a collections batch? – ShapeNetSoftware Knowledge Base (zendesk.com)

How to remove a member from a collection batch? – ShapeNetSoftware Knowledge Base (zendesk.com)