Finalizing ACH Batches (Not Open Edge/Global Payments)

 

 

E-Check transactions take between 3 - 5 days to settle with the Member's bank.  During this time, the transaction may be returned as a failed transaction from your Payment Gateway.  For any transaction that failed, follow the steps below to removed them from the batch before finalizing it.

 

1. Go to: Functions-> EFT-> Batches
2. Under the Actions column, click [Modify]
3. For any failed transaction provided by your gateway, remove the check mark under [Include]
4. Repeat the previous step for each page; at the end of each page, click [Save Changes on THIS Page] BEFORE moving on to the next page.
5. When complete, click [End Modify]
6. Next, click [Finalize] **Be sure that all failures have been removed before doing this step**